Privacy and Data Protection Policy (RGPD)

Privacy and Data Protection Policy (RGPD)

Bicimarket.com is an online store of THE BIKE ALLIANCE, S.L.

The visit to the online shops of THE BIKE ALLIANCE, S.L., either through the websites www.bicimarket.com, www.outletciclismo.com or through the linked APP's, does not imply that the user is obliged to provide any information. In the event that the user provides any personal information, the data collected on the online platform will be treated in a fair and lawful manner, subject at all times to the principles and rights set forth in the General Data Protection Regulation (Regulation EU 2016/679) and other development regulations.

Ownership

The data provided by users will be collected in a file whose owner is:

Information to users

Section ‘registration’ of Bicimarket

In accordance with EU Regulation 2016/679 of the European Parliament and of the Council (GDPR), we inform you that by completing the forms in the “Sign up / Identify yourself” and “Sign up for our newsletter” sections, your personal data will be incorporated and will be treated in files of THE BIKE ALLIANCE, S.L.

The main purpose of this file is the management of the users registered in our online commerce, as well as the sending of advertising related to the products and services marketed by THE BIKE ALLIANCE, S.L. or for sending advertising, discounts and promotions of products and services of other entities.

In order to receive this type of communications, thus giving your consent to THE BIKE ALLIANCE, S.L. You must check the box on the form in which you confirm to accept the Conditions and Privacy Policy of the website.

THE BIKE ALLIANCE, S.L. ensures the confidentiality of the data provided and guarantees that, in no case, will they be transferred for any other use without the prior and express consent of our users.

Section ‘Purchase’ of Bicimarket

In accordance with EU Regulation 2016/679 of the European Parliament and of the Council (GDPR), we inform you that by filling in the forms, your personal data will be incorporated and will be treated in files of THE BIKE ALLIANCE, S.L.

The main purpose of this file is to maintain the contractual relationship with our customers, facilitate the processing of orders, the performance of statistical studies, as well as the sending of advertising related to the products and services marketed by THE BIKE ALLIANCE, SLo for shipping of advertising, discounts and promotions of products and services of other entities.

On the occasion of the purchase, your data can be communicated to the following recipients:

Banking entities for payment purchases by card (BANCO SABADELL, CAIXABANK, BANCO SANTANDER and BANKINTER).

Credit institutions for financing installment purchases (CETELEM, SEQURA, COFIDIS Y FRACCIONA).

• To the Office of consumers and users in case of any claim.
• To manufacturers, technical services and / or wholesalers in the case of guarantees or repairs.
• To those transport companies that may be responsible for sending the corresponding orders to customers. These recipients may be located within the Spanish territory as well as outside it, depending on the product and / or service purchased (ASM, SEUR AND MARESA).
• In the legally established cases, as is the case of the Security Forces and Bodies.
• To applications for the management of emails (MAILRELAY, SENDERGLOBAL and MAILCHIMP).

THE BIKE ALLIANCE, S.L. ensures the confidentiality of the data provided and guarantees that, in no case, will they be transferred for any other use without the prior and express consent of our clients.

Events and promotional actions

In accordance with EU Regulation 2016/679 of the European Parliament and of the Council (GDPR), we inform you that the data provided when participating in the different marketing actions will be incorporated into files owned by THE BIKE ALLIANCE, S.L. in order to participate in concrete marketing actions. In addition THE BIKE ALLIANCE, S.L. You may use such data to inform about future promotions, offers and other commercial actions related to the physical store network that operates under contractual agreements with THE BIKE ALLIANCE, S.L.

Sections ‘Contact’ and ‘Customer service’

In accordance with EU Regulation 2016/679 of the European Parliament and of the Council (GDPR), we inform you that the data provided will be incorporated into a file owned by THE BIKE ALLIANCE, SL with the purpose of managing the THE BIKE ALLIANCE support center, SL and contact with the client via email, telephone or through the messaging application of your 'user panel'

Social networks

THE BIKE ALLIANCE, S.L. has open accounts for online businesses Bicimarket.com and Outletciclismo.com in different social networks such as Facebook, Instagram, Strava, Twitter or YouTube that the user can access openly and free of charge. THE BIKE ALLIANCE, SL remember that these networks are open to other users and totally external to the websites www.bicimarket.com and www.outletciclismo.com. The privacy policies applicable in these networks are the responsibility of the companies managing them, to which the user can go to know their data protection policy and exercise their rights regarding privacy.

THE BIKE ALLIANCE, S.L. for its part, it will carry out the following actions:

• Access to public information of the user's profile
• Sending private messages through the social network channels, according to the policies of each social network.
• If the user requests it, publication in his profile of information published by THE BIKE ALLIANCE, S.L.
• Updates to the status of the page shown in the user's profile.
• Making promotions, raffles and other marketing actions in which users can participate from their profiles.

Consent

By sending the forms we understand that the user gives his consent for the data to be processed according to the purposes set forth in each of the forms. THE BIKE ALLIANCE, S.L. will not communicate the data to third parties except in the cases legally established or authorized by the interested party. THE BIKE ALLIANCE, S.L. communicates to the owners of the data its intention to send them commercial communications by email or by any other equivalent means of electronic communication. Likewise, the owners declare to know this intention and give their express consent for the reception of the aforementioned communications. The consent given here by the Holder for communication of data to third parties is revocable at all times, without retroactive effects.

Data retention period

The personal data provided by the user while its cancellation is not requested by the user. However, in order to comply with current accounting legislation, the personal data of users who hire products or services of THE BIKE ALLIANCE, S.L., will be kept for a minimum period of six years.

Rights of the interested parties

Any user has the right to obtain confirmation on whether at THE BIKE ALLIANCE, S.L. we are treating personal data that concerns them or not. The interested party may at any time exercise their ARCO rights (access, rectification, cancellation, opposition and deletion). The user may request the limitation and opposition of the processing of their data, in certain circumstances and for reasons related to their particular situation.

The user may exercise the rights referred to above, in the terms and conditions provided for in current legislation, either by going to the registered office of BICIMARKET or requesting it by email to: rgpd@bicimarket.com

In the event that you do not obtain a satisfactory answer and wish to make a claim or obtain more information regarding any of these rights, you can go to the Spanish Agency for Data Protection (www.agpd.es - C / Jorge Juan, 6 from Madrid).

Cookies policy

A cookie is a file that is downloaded to your computer when accessing certain web pages.

Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to user.

Cookies are essential for the operation of the internet, providing countless advantages in the provision of interactive services, facilitating the navigation and usability of our website.

The information we provide below will help you understand the different types of cookies:

Types of cookies

According to the entity that manages them

• Own cookies are those that are collected by the editor itself to provide the service requested by the user.
• Third party cookies are those that are collected and managed by a third party, these cannot be considered their own.