Conditions

Using this website and / or registering as a user presupposes the acceptance of these conditions.

This page is property of The Bike Alliance, SL. All the elements of this page, including without limitation, its design and its content are protected by the laws of Intellectual Property, Industrial Property and international treaties referring to Copyright. Unless explicitly authorized by The Bike Alliance, SL, you may not reproduce, transmit or exploit the content of this website in any way.

Bicimarket.com reserves the right to modify the commercial offer presented at www.bicimarket.com (modifications on products, prices, promotions and other commercial and service conditions) at any time.

> Promotional coupons: Users who have discount, gift or promotion codes may use them within the period of validity and the conditions of each of them. The discount or promotion codes are not cumulative, nor in the case of discount shipping costs. If the promotion communication does not specify otherwise the promotional codes will not be applicable to purchases below € 40 and its validity will be 20 business days from its communication. A discount may be limited for a temporary period, for specific user accounts, for the purchase of certain brands or categories of user, as well as for ranges of the total purchase amount. In cases where a promotional coupon refers to a discount on PVP, it will be applied to the price that appears crossed out in the product file. See Section 1 of the conditions. Discount coupons and promotional offers will not apply in the payment method Cetelem financing with free interest unless otherwise indicated in the conditions of the promotion.

All prices of the products displayed on the website include VAT, IGIC in the case of purchases made by residents in the Canary Islands.

'PVPR' or 'Recommended Public Sale Price' - This is the base sale price of each product. When a product has a discount, the PVPR is identified because it is the price that appears on the page.

'Price' or 'Bicimarket Price' - This is the final price at which a product is sold in Bicimarket once the corresponding discount has been applied. This discount is reported on the page as a percentage. When there is no discount the 'Bicimarket Price' and the PVP are the same.

Bicimarket.com offers the following payment methods:

• Tarjeta: The preparation of the order will start from the notification of the payment of the bank. Payment by card is made at the payment gateway of La Caixa through the "Secure Socket Layer" security system, coding the connection and entering the data into the entity's secure server. The system only admits secure cards so if you have problems to finish the payment we recommend you go to the bank to verify that your card is enabled to make purchases in electronic stores.

• Wire transfer: At the end of the order the customer will receive a detail of their purchase, the total amount and the account number where to make the payment. (Holder: The Bike Alliance, SL, Sabadell Atlántico, IBAN: ES68 0081 0093 4700 0142 1646). The preparation process will begin upon verification of the receipt or receipt of the receipt. We recommend making this communication by email to expedite the process. This form of payment only admits payments by bank transfer, DO NOT THROUGH INCOME IN VENTANILLA OR CASHIER. In the event that a customer wishes to make the deposit through this form the cost of this form of payment will be 6€.

• Paypal: Gateway integrated into our online platform; Payment is made at the time of purchase confirmation. The payment by paypal has a management fee of 1.95% of the total value of the order. All PayPal transactions are subject to the PayPal Privacy Policy.

• Cash on delivery: This form of payment is reserved for PREMIUM customers. Request more information here. The customer will assume the expenses detailed in point 6. In the event that the customer rejects the order upon delivery BICIMARKET.COM may require the client 20€ for the expenses generated by the preparation, shipment and return of the order. In the event that this amount is not paid either Bicimarket.com will demand payment by the appropriate legal means, and may request the inclusion of the debtor in the public records of unpaid.

• Cetelem financing: This form of payment is only available for purchases over € 360. Bicimarket.com offers the connection with the gateway to submit a financing request from Banco Cetelem, SA. The result of such request may be REJECTED or pre-AUTHORIZED or FINANCED. Bicimarket.com will only consider the firm order at the time it receives reliable confirmation from the financier that the operation has been FINANCED, and it may therefore take a few days between the completion of the order and its resolution. The client can consult information on interests and other financing conditions at the time of making the pre-purchase simulation. The contract resulting from this operation is established for all purposes between the client and Banco Cetelem SA. Bicimarket.com declines any liability arising from breach of the contract established between the client and Banco Cetelem SA. This payment method is not compatible with any promotion or discount coupon, only the current discount indicated on the product sheet you wish to purchase is valid. How to finance your purchases data protection clause in orders financed with Cetelem.

• Pick up at Bicimarket stores: Collection of your order in the Bicimarket stores available in the drop-down 'shipping method'. The forms of payment allowed for this modality are exclusively; Credit card, transfer and paypal. Free shipping coupons cannot be used with this form of payment.

• Receive first, pay later with SeQura: Receive and open your order first, make sure it's what you wanted, and pay for it later! No bank details, no additional costs, paying up to 7 days after shipment. This service allows you to make purchases without card requirements or other payment information and be able to open, check and dispose of the product before paying for it. The service is free and the process is completed in one click, without extra validations, or other special data requirements. SeQura, payment solution providing the service, allows payment up to 7 calendar days after the date of shipment of the product, during which the buyer can make the payment through credit or debit card, transfer or deposit account. SeQura duly informs the user of the deadlines through email and SMS when the deadline is imminent.

The estimated delivery time of an order is determined by the delivery time of the items that make up the order. Items that indicate 'immediate shipping' have a delivery time of 48h. In the rest of the articles, the delivery time ranges from 3 to 15 days. We remind that only the delivery items in 48 hours will be those of home delivery and not those of collection in store, which require between 2 and 4 additional days to be delivered to the selected store.

In the case of exceeding the deadlines provided by the order you can revoke your purchase and request payment of the order or request that the order be served in two shipments at no additional cost, making a first partial shipment of the available products and / or the return of the number of products that are not available.

If an order matches both items in 'immediate shipping' and items in normal availability, the delivery time will be that of items that are not in immediate availability.

We recommend that if you require an item for a specific date you request confirmation of availability before placing the order. Despite the fact that suppliers and external logistics agents are involved in the delivery chain, we strive to reduce the delivery time and in case of incident inform the customer, offering the most appropriate solution to each case.

In Bicimarket you can buy your bike online and receive it at home in a special protection box.

Bicycles are sent checked. In general, for greater protection and to make its packaging possible, the front wheel and the pedals (if included by the manufacturer) go separately. In some models and brands the degree of assembly may vary, some additional adjustments being necessary for safe use of the bicycle.

The final assembly of the bicycle must be done by a professional. Bicimarket makes available to the customer its Commercial Network of BMK Stores. The customer can choose these stores as a collection point or buy online and then go to them to make the final adjustment. In both cases, the recommended price for this service is 35€.

In the case of customers with advanced technical knowledge who want, under their responsibility, to carry out the final assembly of their bicycle purchased online, we provide the following Generic Guide of final adjustment in 5 steps: Final adjustments of a bicycle purchased online

You can ask any questions with our Customer service department.

In the event that an order is delayed more than expected or includes an item that cannot be served, Bicimarket.com will inform the customer, doing its best to offer a satisfactory solution. If it is a delay, the estimated delivery time will be informed and the possibility of delivery in two shipments will be given, at no additional cost to the customer. If the item or order finally could not be served, BICIMARKET will try to offer possible alternatives to the unavailable product or, failing that, proceed to refund the amount paid.

Bicimarket.com itemizes the order costs in the following concepts:

• Preparation Expenses: 1.90 € will apply for receipt, billing, storage and packaging of orders. These expenses are fixed regardless of the method of payment, shipping or the amount of the order.

• Shipping costs: Relating to the expedition services through transport agency. Bicimarket.com sends your orders through the transport companies ASM and MARESA. Shipping throughout Spain (except Canary Islands, Balearic Islands, Ceuta, Melilla and Gibraltar) have a cost of 5.50 EUR VAT INCLUDED.
  For orders over 59 €, shipping costs will not be charged, for purchases below the amount will be broken down into the order detail.
  Shipping costs will not be charged only for shipments to Spain Peninsula when all items included have the "Free shipping" icon.
  In case one of the items does not have this icon, shipping costs will be charged.
  For shipments to the Canary Islands, Ceuta, Melilla and Gibraltar, shipping costs will be 125 € for orders that include bicycles and 41 € for all other orders. The user must choose the type of shipment corresponding to their destination so that the price base without VAT is applied. The liquidation of consumption taxes such as the IGIC and tariffs such as the DUA will be paid by the client at the destination.
  The delivery times in the Canary Islands range between 10-15 days (always depending on the Climatology and Maritime Traffic). ” 
  For shipments to the Balearic Islands, shipping costs will be € 35 for orders that include bicycles and € 7 for all other orders.
  When the free shipping promotion is carried out, it will only be applied to shipments to Spain Peninsula with a minimum purchase of 10 € and will be valid during the period in which the banners of said promotion are published on the homepage of www.bicimarket.com, or in those in which it is decided to disseminate it. If there is a specific period of dates, this will determine the duration of the promotion.
  Check rates and conditions for shipments to other destinations in the European Union. Bicimarket.com does not ship outside the European Union.

• Cash on delivery expenses: They originate in the management of the collection by the transport agencies that are made at the time of delivery of the order. They will be borne by the recipient only in the event that this form of payment has been chosen. Cash on delivery will be 7% of the total amount of the order. Orders will not be accepted through this modality in shipments abroad, shipments to the Canary Islands, Ceuta, Melilla and Gigstad, or in those cases where the order includes a bicycle or whose total amount exceeds 400 €.

• Financing expenses: Only if this payment method is chosen. Derived costs are borne directly by the client against the financing provider, although eventually Bicimarket.com for commercial or promotional reasons may assume them in part or in full. THESE CONDITIONS ARE NOT APPLICABLE FOR FOREIGN SHIPMENTS.

Bicimarket.com establishes a series of conditions and / or compensations when a customer is faced with the situation of making a total or partial return of an order, making an article change or canceling an order:

• Cancellation: Cancellation is considered, when the customer wishes to cancel an order that has not yet been paid, or that, even if paid, has not yet been processed by our central warehouse and, therefore, has not been sent. If the aforementioned conditions are met, the customer must contact the Customer Service Department as soon as possible; indicating that you want to cancel the order and including the number of the same. If the item has already been paid but not sent, it will be refunded. If the order has been sent before contacting Bicimarket, it will then be considered as a return.

• Return: It is considered a refund, if for any reason you are not satisfied with your order and want to be reimbursed the amount of one or more items. It has a term of 14 calendar days, from the date of delivery of the order, to return it (According to art. 71 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users). The shipping costs to Bicimarket.com generated by the return of the product will be borne by the buyer (Art. 101.1 RDLG 1/2007). In case you want to carry out a return you just have to send us the products in perfect conditions and with their original packaging, labeling and content (including guarantees, labels and instructions for use where appropriate). It is essential that the material to be returned has not been used under any circumstances, which would invalidate the return. In case we receive the product in conditions of deterioration and / or visible use, we will return it again, generating shipping costs to be borne by the customer. It is very important that you return the perfectly packaged products. In case the products are damaged due to improper packaging, we will not accept the return. Once we receive the merchandise in our warehouse and verify that all the above conditions are met, Bicimarket.com will manage the refund of the purchase amount, including the postage generated in the first shipment. In the case of the return of products due to errors made by Bicimarket.com, you must contact the Customer Service Department as soon as possible, indicating the incidence with your order. The return will be processed by Bicimarket who will be responsible for all shipping costs Click on the following link to download the Bicimarket.com Return Form.

• Change: Change is considered when the client wishes to exchange the item received for another, which we have in our catalog and in stock; either due to size error or for other reasons that have nothing to do with its defect. In case of not having stock of the product to change, the possibility of a return will be offered.
  To make a change, the customer has to contact our Customer Service Department, indicating that a change is desired and indicating the item for which they want to change it. We will inform you of the options available for such a change. The notification of an article / s change must be made within 15 days of receiving the product. The cost of the collection will be 10 euros for Spain peninsula in an ordinary parcel and 30 euros in the case of bicycles and bulky packages. It will be managed from Bicimarket.com by means of a shipment with collection included through the ASM transport agency, check prices for other destinations.
  In case of a size error, we collect and send you the new size for free if your order exceeded 75 euros, provided that the new size requested has the indication "Delivery in 48 hours". The families of products subject to this promotion are: Sneakers, Jackets, Raincoats, Helmets, Jerseys, Sleeves, T-shirts, Protections, Vests, Caps / Caps, Legs, Pants and Gloves; excluding any other product that is not included in this list. Bicimarket reserves the right to cancel the free size change in cases where it is appreciated that the product has been used beyond size verification, presenting evidence of wear and / or wear or does not contain all wrappers and labels originals. For orders below 75 euros, the cost of the collection will be 10 euros for Spain peninsula in an ordinary parcel and 30 euros in the case of bicycles and bulky packages. It will be managed from Bicimarket.com by means of a shipment with collection included through the ASM transport agency, check prices for other destinations. Click on the following link to download the Bicimarket.com Return Form.

All products are guaranteed for 2 years, except in those cases where the manufacturer explicitly offers a longer term. If an item has manufacturing and / or malfunction, it will be sent to the brand. The waiting time will vary depending on the management time of the technical service of each brand. The decision to change or repair the item will depend exclusively on the brand..

If after the appropriate checks of the corresponding technical service, these determine that the product has no fault or the failure does not come under warranty, labor and shipping costs will be borne by the customer.

To process and ensure the correct management of any incident it is necessary to fill out the form below in which the necessary and essential information is specified for a correct processing of the possible guarantee.

ACCESS THE FORM

Once the request is received, we will contact the brand, supplier, manufacturer or technical service to manage the incident (if applicable as a guarantee) and we will inform you about the situation as soon as possible, indicating the procedure to follow.

General conditions for promotions, campaigns and special offers:

• Unless otherwise indicated, all offers will be valid, except for typographical errors, until the date of validity communicated or while stocks last.

• Unless stated otherwise, offers and promotions are not cumulative with each other, or with other promotional incentives such as free shipping, gifts, codes or discounts.

• A subscription code generated to compensate for a commercial incident will not be considered a promotional incentive and therefore may be used in combination with an offer or promotion.

• Free shipping coupons cannot be used in the "store pickup" payment method.

> Bicimarket Premium card plan: Bicimarket Premium is an advantage plan aimed at Bicimarket customers, through which the client has access to the following advantages through an annual payment:

• Free shipping on all purchases during the period of validity (Only valid for shipments to Peninsular Spain. Preparation costs are not included in this promotion).

• 3% additional discount on your purchases, which is done by using a personalized discount coupon.

• Special offers on bicycles, frames and wheels that are exclusively offered to Premium customers.

• Access to personalized gifts and promotions.

• Personalized advice.

The hiring of this card is done by purchasing the service on our web, where the customer can check the updated conditions and prices. The validity of said card is one calendar year from the day the payment is made, and the customer can renew the card in the conditions and prices in force at the time of renewal. The advantages included in the BMK PREMIUM CARD PLAN are not compatible or cumulative with other promotions, discounts, codes, coupons or in the payment method Financing.

> Promotional coupons: Users who have discount codes, gift or promotion may use them within the period of validity and the conditions of each of them. Discount or promotion codes are not cumulative, nor in the case of discount shipping costs. If the promotion communication does not specify otherwise the promotional codes will not be applicable to purchases below 40 € and its validity will be 20 business days from its communication. A discount may be limited for a temporary period, for specific user accounts, for the purchase of certain brands or categories of user, as well as for ranges of total purchase amount. In the cases that a promotional coupon refers to a discount on PVP, it will be applied to the price that appears crossed out in the product file. See Section 1 of conditions. Discount coupons and promotional offers will not apply in the payment method Cetelem financing with free interest unless otherwise indicated in the conditions of the promotion.

> Limitation of discount coupons: No discount coupon will be applicable to products that are within the "Liquidation" web section.

> Promotion 'invite your friends': Promotion bases 'Invite your friends', 'Sponsored' and 'Pass it on': Promotion reserved to registered customers of Bicimarket.com and limited to only one use per customer, regardless of the emails with which they are registered. 5 € gift will be delivered in the form of a promotional coupon for each guest friend who has completed a purchase at Bicimarket.com within the month following the invitation. The coupons may be used for purchases made at Bicimarket.com, the amount of which exceeds 40 €. Promotion not combinable with other promotions, offers and / or coupons. The list of generated coupons, their amount and application status can be consulted from the 'discounts' section of the customer control panel. Users who receive an invitation may use their discount code within one month of receiving purchases over 40 €. Bicimarket.com reserves the right to verify the veracity of the data provided, and may not apply the offer if there are reasonable doubts about the veracity or duplication of their identity.

>We improve the offer: In case you have seen on another website a product from the Bicimarket catalog at a lower price, you can make a request for improvement, prior to your purchase, by contacting our Customer Service. To do this you must provide the url of the product seen in the other store and, in addition, this must be a store with the Spanish tax office. The item must be in stock at the time of the request for improvement. No price improvements are made for products that are not in stock or in foreign stores. Bicimarket.com reserves the right to cancel this promotion when the price to match is below the cost price which it has.

Bicimarket.com is a commercial network specialized in cycling that consists of an e-commerce website and a set of franchised and associated stores. The entire network is geared towards providing the best service to the final consumer, integrating with its commercial offer the breadth of catalog and competitive prices of an online store; as well as the technical service, advice and proximity of a physical store.

The Bicimarket website and the brand's physical stores share most of the online catalog except for brands whose official distribution is limited by zones, as well as a common commercial and service philosophy. However, these are different companies, each one responsible for their actions, so in case of dispute or claim the consumer must go to the company that issued the purchase invoice.

The entire Bicimarket commercial network is geared towards offering competitive prices and attractive offers, however, the stores have the power to establish their own sales prices according to local conditions. In the event that a product has a different online and offline price, the customer can place the order online and choose the 'pick-up in store' shipping method without requiring the payment of any extra cost in the store, except in the case of bicycles in which the store may charge 35 € for assembly and adjustment. This workshop service will be subject to the conditions of responsibility and guarantee of the store that has performed the service.

Customers who have placed orders online and want additional information on the status of their order or file a dispute or claim should contact the contact channels provided on the Bicimarket website. The physical stores do not have the obligation or the means to meet these types of requests.

Bicimarket.com is not responsible for the consequences that could result from improper use of the products sold on our website.

Under no circumstances, Bicimarket.com will be held liable for any damage or harm of any kind arising from, or in relation to, the use of this website.

You must indemnify Bicimarket.com against any damage or loss that results from the breach by you of these conditions or the use of the content of this website without prior authorization.

Bicimarket.com is a project born on and for the Internet. From the team that makes up this online store, we respect and encourage freedom of expression, inherent in this medium. Therefore we try to improve from the congratulations and suggestions and learn from the criticisms when they occur. In the same way, we also exercise the right to reply in digital forums and other opinion spaces when we consider it necessary, and we reserve the right to exercise the legitimate defense of our interests in the event of injury or unjustified attacks against our public image.

If any stipulation of these conditions lacks or becomes invalid or is not enforceable under applicable law, such stipulation would have no effect, but only to the extent of that precise lack of validity, and will not affect any other stipulation of present conditions.

These conditions of use must be interpreted and are governed by current Spanish legislation. Any dispute arising from these conditions must be settled before the courts in the courts of the locality that corresponds to the delivery address of the consumer. However, this will not prevent Bicimarket.com from exercising the right to resolve any dispute in another competent jurisdiction.

Products from returns or exhibitions or demonstrations in a physical store.

They are usually units that have been returned by a customer or have been exposed in store. The product can be received without the original packaging, the seal may have been removed from the box, or the protective film removed from the product. The item may have small surface damage due to its assembly, disassembly and unpacking.

All purchases are entitled to Bicimarket Customer Service, to the return policy and guarantee for its malfunction. All products attached to this sale that are supplied in accordance with these Conditions, whose market value is manifestly diminished due to possible deterioration, aesthetic damage (non-functioning), disuse or obsolescence thereof. The damages that may be manifested by the goods subject to these general conditions of sale are listed below by way of example only: Broken or damaged box, non-original box, alarm box, lack of screen protector, registered products. The descriptions of the goods are intended to provide as much information as possible to the Buyer.

The Seller will only respond to the buyer for product malfunctions. The warranty period (due to malfunction according to the previous section) will be one year from the sale to the customer.

You can check the privacy policy by clicking here